Returns & Refunds
Aizulhomey is operated by TAIZHOU WEIJIA TRADING Co.,LTD. For return or order support, email service@aizulhomey.com. We reply within 48 hours.
Changing Your Mind
For standard products, including sale items, contact us within 14 days after receiving your order to request a return. If items from one order arrive separately, this period begins when you receive the last item. Send the goods back within 14 days after notifying us.
Email your order number and the items you wish to return so we can provide the appropriate return address and instructions. Your timely, clear notice of cancellation remains valid while we provide those instructions.
You may inspect the goods as you would in a shop. Please keep the original packaging where possible and pack the return securely. Any deduction for loss of value from handling beyond what is necessary will be assessed only as permitted by applicable law.
Return Shipping
If you change your mind or order the wrong item, you are responsible for the return shipping cost. International shipping is a significant part of our costs, and we appreciate your understanding. For faulty, incorrect or transit-damaged goods, we cover necessary return shipping costs or arrange an appropriate replacement or refund in accordance with your applicable rights.
Damaged, Faulty or Incorrect Items
Please contact us as soon as you notice a problem, with your order number and, where available, photos of the item and packaging. Photos help us assess the issue. You can contact us even if you could not inspect the parcel with the courier present. The change-of-mind return period does not limit your applicable rights for faulty or incorrectly supplied goods.
Refunds
We issue refunds to the original payment method without undue delay. Our processing target is 3–5 business days after we receive the returned goods or valid evidence of return, whichever is earlier. Any earlier legal deadline takes priority over this target.
For EU withdrawal requests, refunds are due within 14 calendar days of your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence of return, whichever is earlier. We then refund without undue delay; this does not start a new 14-day period.
For UK withdrawal requests where we have not offered to collect the goods, refunds are made without undue delay and within 14 calendar days after we receive the goods or, if earlier, evidence of return. Where we have offered to collect the goods, the deadline is 14 calendar days after your cancellation notice.
We refund the returned goods and any original standard delivery charge required by applicable law. For a full EU or UK withdrawal, this includes the standard delivery charge paid. For a change-of-mind return, any extra amount paid for a premium delivery option is not refunded unless required by law.
Your bank or payment provider may need additional time to post the refund after we issue it. Contact us if you need help checking a refund. Nothing in this policy limits your mandatory consumer rights.